The priorities
What has to happen first, in order, with what each step is worth. Written so you can hand it on without me in the room.
When something is wrong with your body, you do not go to the technician. The technician runs the test, the doctor knows what the result means. Your paid media is getting technician work right now: somebody runs the campaigns, somebody sends the report, the dashboard looks fine, and the number the board is waiting for still is not moving. I read the results. In two weeks, out of your own accounts, I tell you what is actually causing the gap, what to fix first and what it is worth. In writing. You present it, it is your plan.
Not an agency. A fractional growth officer, embedded in your team and accountable to your P&L.
What has to happen first, in order, with what each step is worth. Written so you can hand it on without me in the room.
Which of the five leaks are open in your accounts, how big each one is, and which ones you can leave alone for now.
Three things you can have executed next week, concrete enough to paste into a brief.
Better now than after the invoice.
Three moments in the same week, at almost every brand I open.
Every fix you have tried lives inside the ad account. New audiences, new creative, a new agency that reports a lower cost per lead and bills the hours. Ask anyone in the building how your cost per lead, your blended return and your sales handoff have trended over the last six quarters, on one page, and you will get silence. So here is the thing nobody in your building will say: you are not behind because you are bad at marketing. You have a visibility problem, not a marketing problem. The setup is wrong, and the people running it are never going to be the ones to tell you, because saying the structure is wrong sounds a lot like saying fire us.
Once the real leak is found, and in a minute I will tell you where I look, three things change inside a month.
You walk in with the cause on page one, the fix list on page two and the forecast on page three. And it is your document.
You stop asking for new creative and start telling them exactly what to fix, in what order, and what it is worth.
Most of the brands I work with do not need more budget. They need the budget they already have to stop leaking.
Pieter Van der Auwera, through Ad Astra in Antwerp. Eight years in performance marketing, with more than a hundred million euro of ad spend across more than twenty brands, at a blended ROAS of eleven point six. Telecom, subscription apps, ecommerce, B2B software, luxury. Four and a half years continuously on the same Meta account, which almost nobody in this industry can say. And in most of those companies I am the one in the room, presenting the plan to the whole C level team. Same pattern every time: not a bad CMO, a CMO with no visibility.
Two weeks, five leaks, one written diagnosis. Most agencies start spending on day one: new campaign, new creative, new audience. I spend those two weeks finding the leak first, because if you fix the wrong thing you have spent the money and the quarter and you are back in the same meeting. These are the five places I look.
The tracking is broken is almost never the tracking. It is what the tracking is pointed at. I put platform ROAS, analytics revenue and bank revenue on one page and find out which one is lying to you.
How many campaigns, ad sets and ads the account carries against its budget. Most accounts your size are fragmented, and a fragmented account never gets enough signal to work.
Since Andromeda the creative does the targeting, not the audience settings. So the creative is fatigued usually means one ad is being asked to reach five different people.
Demand generation on Meta, demand capture on Google, and the ratio between them. Most brands pay Google for searches they already own and starve the channel that creates the searches. That is what makes turn Meta off so expensive.
Where marketing ends and sales begins. Leads reaching sales too early, too late, or never. For a lot of brands your size this is the biggest leak, and it never shows up in a media report because it is not a media problem.
Contribution margin, the sales handoff, the search terms you already own. Things a media buyer never opens.
Agents connected read only into your ad accounts, your analytics and your revenue data pull every number on day one and check it against a standard: a ROAS floor, a cost per lead benchmark, a monthly cap. Not against last week. The judgment is mine, the pulling is theirs.
Telecom, ecommerce, high ticket, B2B. I see the same leak in a different costume every week. An in-house team sees one account.
You get me, in your accounts and in your boardroom, the same way the brands I have been with for four years get me.
In my market I am not allowed to put client dashboards on a screen, and I would not want to work with anyone who does. So start with how I get clients: eight out of ten come through referral, one CMO telling another. That does not happen because of a pitch deck. It happens because the plan worked and they got the credit for it.
Then tenure. Four and a half years on one Meta account without a break. A hundred million euro of spend across twenty brands at eleven point six blended.
And then the accounts below. None of that is what your brand will get. Every account is different and I will never promise you a number before I have seen yours.
Different categories, different platforms, the same way of reading the accounts. Each one with the leak that caused it.
Leak 2, structure. The whole building had accepted the cost per lead as the price of the market. We rebuilt the account and that price turned out not to be a market price at all. Same brand, same product, same market.
Leak 4, the split. Units from forty six thousand to six hundred thousand euro. Cost per lead dropped sharply once demand generation and demand capture were pulled apart.
Leaks 1, 2 and 3, in that order. Started with me at a monthly revenue that now arrives in a matter of days.
Five figures a month in revenue when I opened it. An order of magnitude higher eight months later, from the same five leaks as a starting point.
The exact figures behind these four are written and ready, and go in as soon as the clients involved confirm the anonymised wording in writing.
Thirty minutes, and you know in advance where they go.
No catch, but there is a self interest. I pull one real number out of your accounts beforehand and that costs me an hour. That hour is my qualification: in thirty minutes I see whether there is anything here to find, and you see whether you want me. If I find nothing, I say so and the conversation ends. If I do find something, you have that number either way, including if you take it to your own agency. That happens, and it is fine.
No. The board never meets me. You get the diagnosis, you get the fix list, you present the plan. I have done this with CMOs at a telecom operator, at a leasing group and at scale ups, and in every one of those rooms the plan had their name on it. I put the ball in front of the goal. You kick it.
Keep them. An agency runs the ads and bills the hours. The Sprint tells you what to ask them for and what to stop paying for. Most agencies get better the moment their client can read the numbers.
Read only. Nothing changes in your accounts unless you approve it, and nothing leaves them. No screenshots, no dashboards, no client names in my content, ever. I work under Belgian and EU rules and I have held the same accounts for years because of how I treat them.
The agents pull the numbers and check them against a standard. That is the part a human does slowly and badly. The judgment, what is actually wrong and what to fix first, is mine. If a machine could do that part, your agency would have found the leak already.
The thing that costs a marketing leader the most is not a bad campaign. It is another quarter of thinking about it. Then another. Then standing in the same meeting next year, still arguing for last year's number, wondering why nothing changed. Your budget runs every month whether the leak is found or not.
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